Best Management Practices in Transport, Forwarding and Logistics

1. transparent processes and digitalization

The basis of every successful logistics operation is transparency - both internally and towards customers. Digital solutions such as transport management systems (TMS), real-time tracking and automated documentation ensure

• Greater planning reliability
• Faster response times in the event of disruptions
• Improved customer communication

Transparent processes and the use of digital solutions such as TMS, real-time tracking and automated documentation enable our claims department to operate more efficiently. The transparency gained enables faster claims recording, accelerates processing thanks to more precise information and improves communication with customers and partners - for smoother and traceable claims processing.

Best practice: The integration of TMS with GPS tracking enables seamless shipment tracking and increases customer confidence.

2. proactive risk management

Delays, transport damage, theft or extreme weather conditions - risks are omnipresent in the TSL business. Successful companies develop risk management strategies that not only react, but also proactively prevent.

This includes

• Careful selection and training of subcontractors
• Taking out tailor-made transport insurance
• Regular risk analyses along the supply chain

LUTZ Assekuranz offers industry-specific insurance solutions that are individually tailored to the needs of freight forwarders and carriers and provide broad cover. (also including "gross negligence" up to EUR 1.2 million per claim)

Proactive risk management strengthens our claims department by identifying and mitigating potential risks at an early stage. Regular risk analyses, targeted training of subcontractors and individually tailored transport insurance policies not only enable us to better insure against damage, but often to avoid it altogether - for faster settlement and greater security along the supply chain.

3. employee development and compliance

Qualified and committed employees are a key success factor. Companies that invest in training and further education benefit in the long term through

• Lower error rates
• Higher employee motivation
• Stronger customer loyalty thanks to a professional appearance

At the same time, knowledge of legal requirements (e.g. CMR, ADR, GDP) is essential in order to avoid legal risks.

With a team of experienced lawyers and long-standing employees, Lutz Assekuranz stands for professional consistency and in-depth know-how. Through continuous training and further education, we not only ensure a high level of quality and legal compliance (e.g. CMR, ADR, GDP), but also strengthen customer loyalty through competent, reliable support - especially in the event of a claim.

4 Sustainability and efficiency

Sustainable action is no longer a "nice-to-have", but a decisive competitive advantage. Modern fleets, CO₂ tracking and the consolidation of shipments not only contribute to climate protection, but also reduce costs in the long term.

Best practice: route optimization using AI-supported software can reduce both diesel consumption and CO₂ emissions by up to 15%.

For our customers, this means fewer risks of damage thanks to well-maintained, modern vehicles, lower operating costs thanks to more efficient logistics processes and a stronger market position thanks to the fulfillment of growing environmental and compliance requirements. As your insurance broker, we support you in not only accompanying these developments, but actively using them as a strategic advantage - with tailor-made solutions that optimally combine sustainability, efficiency and insurance cover.

5. customer orientation and service quality

In the TSL industry, it's not just punctual delivery that counts - the quality of service before and after also makes the difference. Clear communication, personal contacts and flexible solutions create trust and customer loyalty.

Example: 24/7 customer service or the option of individual shipment tracking measurably increase customer satisfaction.

In the international transport and logistics industry, excellent service quality is a decisive success factor. That's why we at Lutz Assekuranz focus on personal support, clear communication and fast, flexible solutions - even in the event of a claim. Thanks to our strong partner network, e.g. with experienced surveyors who are available around the clock, we can react quickly and competently at any time. This not only increases efficiency in claims management, but also strengthens our customers' trust in our service. This is how we create measurable customer satisfaction - far beyond pure insurance.